“Empire Refinish” refers to the Empire Refinish trading company as shown on the face of the customer invoice/satisfaction note. Estimates, Bookings and Repair Location

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The Estimate prepared by Empire Refinish is an offer to conduct repairs to the damage indicated at the price stated. The customer’s agreement however stated to proceed with repairs constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business. The Estimate is valid for a period of 30 days.

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If for any reason, including but not limited to inclement weather, Empire Refinish is unable to carry out the repair or collection at the time date or location indicated on the Estimate, any and all liability incurred by Empire Refinish as a result shall be discharged by Empire Refinish making an offer to conduct the repair at the Estimate price at an alternative time date or location convenient to both parties, whether or not such time date and location is identified or such offer is accepted.

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Repairs may be completed at a location agreed with the customer, or at Empire Refinish nominated location. Empire Refinish has absolute discretion to decide on the location for the repair. This decision may be changed, including on the date of the booked repair, as variable factors including but not limited to weather and available light affect the decision. If Empire Refinish decide that the repair should be completed at a location other than that originally envisaged, the customer authorises Empire Refinish to remove the vehicle to such an appropriate location. Removal and return of the vehicle in these circumstances will be a service provided by Empire Refinish at no further charge.

 

All estimates based on photographs or information supplied remain subject to visual inspection. Carrying Out the Repairs Empire Refinish undertakes to carry out the repairs indicated on the Estimate. If it becomes clear during the work that, in the opinion of the repairer, further work is necessary to properly complete the repairs outlined on the Estimate, the customer’s authorisation and agreement will be obtained before any further work is undertaken that would increase the price shown on the Estimate. If such authorisation is not forthcoming, Empire Refinish reserves the right not to continue with the repairs that require the further work. In these circumstances the full Estimate price remains payable by the customer. Further work that does not increase the Estimate price may be proceeded with without the requirement for customer authorisation.

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No repair will be identical to an automotive factory finish, which is machine-sprayed to tolerances beyond human capability. Hence no repair will ever be ‘as good as new’. Empire Refinish discharges its obligations under any repair agreement by providing a good quality, hand-completed aftermarket repair.

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In normal circumstances, such a repair is unlikely to be detected by a casual examination of the vehicle by an untrained observer unaware of the previous damage location.

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The Empire Refinish repair system includes elements (including but not limited to factory paint reproduction recipe database) that are provided by third parties. Finish (including but not limited to colour) match may be approximate only when limitations of such third party supplied elements prevent a more precise finish match. In any such case, provision by Empire Refinish of an approximate finish match will be considered supply of a good quality repair.

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It is the absolute responsibility of the customer to advise Empire Refinish of any non-original finish areas on the vehicle. In case of incompatibility with a non-original finish (whether or not notified by the customer) Empire Refinish has the right to void this contract – in these circumstances, Empire Refinish will not be obliged to complete or rectify any repair and the customer will not be obliged to make payment. Liability for mutual contractual mistake under this agreement rests with the customer.

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